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IT Support Technician

IT Support

IT Support

Validate your skills in Technical Support (IT Support), Operating System Troubleshooting, Computer Networking, IT Security, and Configuring Hardware. Upon passing, you’ll receive an IT Support digital certification—perfect for sharing on LinkedIn, your personal website, or your resume. Prospective employers can verify its authenticity through our secure verification system. Learn more on the Certification Process page.

Study Materials:
A background or associate's degree in Information Technology is preferred but not required. The exam spans essential IT Support competencies, including user-centric troubleshooting, OS-level processes, networking fundamentals, security best practices, and basic hardware configuration. Refer to the Entry Engineer Roadmap and Study Guide for helpful resources.

Availability Notice:
Our certification programs and exams are currently available exclusively to U.S. residents. We intend to broaden access internationally so feel free to sign up for our free newsletter to be notified. Thank you for your patience and understanding.

  • Price: $165
  • Test Link: Purchase Exam
  • Total Questions: 64
  • Passing Score: 73%
  • Duration: 90 minutes
  • Proctoring: This is a proctored exam. Our exams do not have a live proctor, we use webcam recording and screen recording + human review.
  • Attempts: 1
  • Expiration: Credential will expire after three years of issuance. Renewal Fee is $28 or you can choose to let expire.
  • Results: Final results and certification may take up to ten business days due to manual processing.

You do not need to start your exam instantly. You have three months from date of purchase.

Exam Topics

1.	Technical Support (IT Support) – 13%
2.	Operating System Troubleshooting – 27%
3.	Computer Networking – 22%
4.	IT Security – 23%
5.	Configuring Hardware – 15%
This IT Support Certification (and any other certifications or digital badges (and the like) provided through this website) does not, in any way, provide any certification pertaining to skills and qualifications, etc. for any "Professional Engineer" positions or careers, all of which require state or government mandated licensing or certification. Professional Engineer Careers include (but are not limited to) Structural, Civil, Mechanical or Electrical Engineer, Agricultural, Control Systems, Nuclear Engineer, Traffic Engineer, etc.